Frequently Asked Questions
Everything you need to know about shopping with Excesu.
What is the standard shipping time for Excesu orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply ensure the garment is unworn with original tags attached and visit our returns portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
Excesu is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes in all our seasonal collections to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track the status of my shipment?
Once your order ships, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
How do I find my correct size?
Every product page features a detailed 'Size Guide' with specific measurements in both inches and centimeters to help you find the perfect fit for your body type.